30-day money back guarantee

When you place an order for a CCS Cards VFE Desktop Application, you will receive download links for a full-working version of the application, not a demo or a time-limited version. If you are not satisfied with the product, then let us know within 30 calendar days of purchase, and we will give you a full refund for any VFE software products and/or Participant Pass Vouchers you have purchased. So, while getting the VFE is not a free-trial, it is risk-free.

What happens after you request a refund?

If you decide to return your purchase any time within the 30-day period, simply email us and we will issue your refund (usually within 1-3 days). As part of the refund process we will ask you to briefly let us know the reason for the refund, but rest assured that your refund is guaranteed, regardless of your reason.

Your refund will be made via the same method you used to purchase the products.

Once your refund is processed, your CCS VFE Application Account will be closed and you will no longer be able to sign-in to the Application to create or review VFE sessions or access the downloads page on our website. You may wish to then uninstall the VFE Application from your PC or Mac, but you are not required to do so.


Call us: +61 2 4977 1211