CCS Unpacked: ‘Can we talk about it?’
How to have tough conversations
How do you create a safe environment to have tough conversations? What questions should you be asking? How can we use CCS Cards to help?
We will cover:
- creating psychological safety
- moving from conflict to kind conversations
- appreciative questions
- using the CCS for conflict resolution
As co-developer of CCS Cards, Leonie is constantly collaborating with others to extend the valuable methods and ways people can use the tool to experience quality communication. As a trained educator, counsellor and professional facilitator, with a unique background in games and communication product development, she thrives when helping others to access their best selves and share that with others.
Siân is an experienced facilitator and coach, focused on applying evidence-based practices based on applied psychology. She is committed to sharing the latest research in positive psychology to help people thrive. Siân has a Master of Science in Coaching Psychology from Sydney University, a Post Graduate Diploma in Human Resources from Deakin University, and a Bachelor of Social Science majoring in Psychology.
This session will touch on methodologies covered in the Difficult Conversations chapter (pp 133-142) of Unpacked: CCS User Manual